Delete account
How to delete your account and your data at Busqueli.
In the app
Open the app, sign in and go to Profile › Account › Delete account. Confirm the request and Busqueli starts the deletion.
What if I have a paid plan?
On the free plan, deletion goes ahead without waiting. With a paid plan, you keep using the platform until the end of the period you already paid for, and the account is deleted on that date. The app shows the scheduled date after you confirm the request.
By email, without the app
Write to contato@busqueli.com with the subject “Delete account”, from the email address registered on the account. To protect you, Busqueli may ask you to confirm your identity before erasing the data. The request is free and answered within 15 days.
What is erased
When the account is deleted, Busqueli erases or anonymizes your data: registration (name, email, phone), preferences, saved opportunities, statuses and notes, public page, support tickets and the phone's alert token. If you signed in with Google, the link to your Google account is also removed.
What is kept by legal obligation
Busqueli must keep some records by law or to defend its rights, for the periods in the Privacy Policy:
- Charges and tax invoices: for the period set by tax law (generally 5 years counted from the following year).
- Access logs of the platform and the app (IP, date, time): 6 months (Brazil's Marco Civil da Internet, art. 15).
- Proof of acceptance of the terms (version, date, time, IP): while the account exists and for 5 years after.
- Audit log of actions, without message content: 5 years.
- Deletion request: once completed, only identifiers and dates, with no personal data, for 5 years, as proof it was handled.
- CNPJ or CPF code used in the 7-day trial: 24 months, only to prevent a new trial.
- Bank details for refunds: erased within 45 days.
At the end of each period, the data is erased or anonymized. Erased data also disappears from backups at the end of their replacement cycle.
See also the Privacy Policy and Support.